Refund policy

Every Loyal to the Leaf product is printed specifically for you after your order is placed.

Because our apparel is made to order, we do not accept standard returns or exchanges for change-of-mind purchases, incorrect size selections, incorrect color selections, or accidental orders.

Please review the product description and size chart carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product, contact us within **30 days of delivery**.

Please provide:

* Your order number
* A description of the issue
* Clear photographs showing the problem

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.

You do not need to return a damaged or defective item unless we specifically request it.

Wrong Size or Color Ordered

Because each item is produced specifically for your order, we cannot provide a refund or replacement if the incorrect size or color was selected during checkout.

Please review our size chart before ordering.

Change of Mind

We do not provide refunds or exchanges because you changed your mind after your order entered production.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

Because orders may enter production shortly after being placed, we cannot guarantee that changes or cancellations can be made once production has started.

Lost Orders

If your tracking information indicates that your package may be lost, contact us and we will investigate the shipment with our fulfilment and shipping partners.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, lost, or undeliverable because an incorrect or incomplete address was provided, additional replacement or shipping charges may apply.

Contact Us

Questions about refunds, replacements, or order issues can be sent to:

Info@loyaltotheleaf.ca

If something genuinely went wrong with your order because of a printing, production, or fulfilment error, we will work to make it right.